Política de reembolso

Right of withdrawal and cooling-off period 

In addition to the 14-day right of withdrawal established by Article 40 of the European Directive DIRECTIVE 2011/83/EU, iotty offers a right of second thought extended to 30 days without conditions and without penalty and free product take-back. The 14-day period runs from the date of delivery of the product. When goods are delivered in multiple lots or pieces, the withdrawal period should expire fourteen days after the consumer acquires physical possession of the last lot or piece.  

To exercise it, the customer should write to support@iotty.com or iotty@pec.iotty.com indicating the order reference and wait for an email response with instructions for returning the products. The return shipping of the product will be borne by iotty. In the return request email, an explanation of why you decide to return the product is welcome - but not necessary for the purpose of return authorization - for purely internal statistical purposes.  

The refund will be made using the same means of payment used by the Customer for the sale in relation to which the withdrawal was exercised.  

The Supplier shall be entitled to withhold the refund until it has received the Products or until the Customer has demonstrated that it has returned the goods, whichever situation occurs first.  

To receive a refund, you must return the Product (and any promotional merchandise that came with the Product) within fourteen (14) days from the day IOTTY customer service authorized the return. Returned Products must be in good physical condition (e.g., not physically broken or damaged). All accessories originally included with your purchase must be included with your return (manuals, screws, and lens hoods)